When it comes to overall performance, Virgin America remains number one, according to an annual airline quality report released Monday.
According to the survey, which evaluated the 15 biggest carriers in the U.S. based on several performance markers including the percentage of on-time flights and mishandled bags, eight carriers boosted their performance last year, six airlines took a dip and one is a newcomer to the rankings.
Virgin America was followed by JetBlue, in the number two spot for the second year in a row, and Hawaiian Airlines which moved up to third, according to the report compiled by researchers for Embry-Riddle Aeronau
