Airline baggage delivery hit an all-time high in 2013, according to air transport IT specialist SITA. The 10th annual SITA Baggage Report, also found the mishandling rate dropped more than 21% compared to 2012, with 6.96 bags per thousand passengers.
SITA says it is half the rate reported 10 years ago, and comes despite a 65.6% increase in passenger numbers over the same time period. From 2012 to 2013, the rate of mishandled bags dropped 21.2%, and the total annual cost to the industry fell 19.9%. Today, the annual cost of mishandled bags is 50% less than in 2007, when the number peaked at 18.88 bags per thousand passengers.
